At Liquidia, we take the privacy of our customers seriously. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
We collect personal information such as your name, email address, phone number, and billing address when you create an account or make a purchase on our website. We may also collect non-personal information such as your browser type, IP address, and device information.
We use your personal information to process and fulfil your orders, communicate with you about your orders, and provide customer service. We may also use your information to send you promotional offers and newsletters, but you may opt out of these communications at any time.
We do not sell or rent your personal information to third parties. However, we may share your information with our trusted partners and service providers who assist us in fulfilling your orders, processing payments, and delivering our services.
We use Google Analytics and Netlify's hosting statistics to understand how visitors use our website — for example which pages are viewed, roughly where visitors are located, what device they use, and whether they arrived from one of our emails or another website. Google Analytics uses cookies to do this. The information is aggregated and is not used to identify you personally. When you send an enquiry through our website, we record which page or email campaign led you to us so we can follow up properly.
You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout. Blocking cookies won't stop the website from working.
We may use business analytics services that match the network a visitor uses to a company name (for example, a transport company's office network). This tells us which businesses are interested in our products; it does not identify individuals, and we do not use it for consumers browsing on home or mobile connections.
If you request a price list, a quote or our newsletter, we may send you emails about our products and prices and record whether those emails are opened or clicked. Every marketing email includes an unsubscribe link, and you can opt out at any time by replying or calling 1300 106 220, in line with the Spam Act 2003.
We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorised access, use, or disclosure. We use SSL encryption technology to secure your data during transmission and store it on secure servers.
You have the right to access, correct, or delete your personal information at any time. You may also request a copy of the personal information we have collected about you. Please contact us via email or phone to exercise these rights.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any changes.
If you have any questions or concerns about our privacy policy, please contact us via email or phone. Our customer service team will be happy to assist you.
Thank you for choosing Liquidia for your AdBlue® and workshop supply needs.