At Liquidia, we want to ensure your complete satisfaction with every purchase you make from our website. If you are not satisfied with your purchase, we offer a 14-day money-back guarantee on all unopened products, as long as they are returned in their original packaging and in new condition.
Please note that we do not offer refunds on opened or used products, as we cannot ensure their quality or safety once they have been opened. We also do not offer refunds on shipping costs or any custom-made products.
If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund. To initiate a return or exchange, please contact us via email or phone, and our customer service team will be happy to assist you.
Please note that the refund process may take up to 10 business days, depending on your payment method and bank processing times. Refunds will be issued in the same payment method as the original purchase.
If you have any questions about our refund policy or need assistance with a return or exchange, please don’t hesitate to contact our customer service team.
Thank you for choosing Liquidia for your chemical and consumable needs.